At Demo, we want you to have a satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may be eligible for a return or replacement.

Eligibility for Returns

A return request may be accepted when:

• The product is damaged or defective upon delivery.
• You received an incorrect product.
• The product received is different from the product ordered.

Products must generally be returned in their original condition, including original packaging, tags, accessories, and other items supplied with the product.

Return Request Period

Please contact us within [7 days] of receiving your order if you wish to request a return.

Requests submitted after the specified period may not be accepted.

Damaged or Incorrect Products

If your product arrives damaged or incorrect, please contact our customer support team as soon as possible. You may be required to provide photographs or videos of the product and packaging for verification.

Non-Returnable Products

Certain products may not be eligible for return, including:

• Customized or personalized jewellery
• Products damaged after delivery due to improper use
• Products without original packaging or tags
• Products altered or modified after delivery
• Products specifically marked as non-returnable

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or as otherwise communicated by Demo.

Exchanges

Depending on product availability, eligible products may be replaced with the correct or replacement product.

Return Shipping

Return shipping arrangements and charges may depend on the reason for the return and will be communicated to the customer during the return process.

Contact Us

For return or refund assistance:

Email: [your email address]
Phone/WhatsApp: [your phone number]